Frequently Asked Questions

Our services are offered under the pillars of Be Found, Put Yourself Out There and Look Great. The reason we have structured it this way is because it clearly tells you the main goal of our services.

Be Found – SEO & Google Ads

When someone is looking for a service, or a product or someone to help with their problem, searching online is the most used way to find an answer. This is what makes SEO + Google Ads the most effective way to be found by your customers.

Put Yourself Out There – Organic + Paid Social Media & Email Marketing

Sometimes you’ve got to go to your customer and be the one to shout about what it is you do and who you are. You’ve got to put yourself out there. For the last decade, social media has been the way to get this done.

Look Great – Branding & Design

Whether it is across your website, social media, store front, brochures etc. You need to make sure you’ve got a memorable brand which looks great. Our team of creatives are here to help you sculpt your brand and implement it across all mediums + platforms.

We aren’t a single specialised service provider, an advanced development company, or here just to tick boxes and get a job done.

Our communication and relationship with SME business owners and their wider teams are at the core of what we do. We work with SMEs to become an integral part of their business—a long-term, trusted marketing partner who understands their goals and helps them adapt as the digital landscape evolves, all while simplifying the process.

Running a business shouldn’t mean being overwhelmed by marketing. We’re here to make that part of growing your business simple.

Success isn’t a one-size-fits-all—it varies depending on the campaign, service, and goals of your business. We undertake rigorous tracking and analysis of all our campaigns, tailoring our approach to what matters most to you. Whether it’s boosting website traffic, driving qualified leads, or increasing sales, we ensure every metric aligns with your specific objectives. We ensure that you are completely aware of the data and statistics that define your success as a business.

Our strategy development begins with you. We take the time to truly understand your brand, your market, and your goals. Working closely with our expert strategists, we craft bespoke quarterly and annual plans that outline clear KPIs and goals. This strategic roadmap is then distributed to our service managers, who leverage their expertise and resources to bring the plan to life. It’s a collaborative process, with regular check-ins to ensure we’re always aligned and pushing towards those shared targets.

You’ll have a dedicated account manager as your main point of contact, ensuring seamless communication and a consistent understanding of the strategy and execution. Behind the scenes, our head of strategy and operations designs the overall approach, while our specialised service managers and their teams work on executing every detail. This means you get the best of both worlds: a clear communication channel with your account manager and the combined expertise of our full team driving your success.

Our pricing is tailored to your specific needs, which is why we operate on bespoke monthly retainers. We believe in offering flexibility and transparency, ensuring that you only pay for the services and support that will truly drive your business forward. Each retainer is crafted to reflect the scope of work, the level of support required, and the overall goals we’re working towards.

The timeframe for seeing results depends on the type of campaign and the competitive landscape of your industry. Generally, for significant SEO and PPC improvements, we recommend allowing 90 days to see meaningful changes, though some clients experience positive shifts even sooner. Our approach is data-driven and proactive, so as we continuously optimise your campaigns, you’ll see ongoing growth and impact.

Communication is key, and your account manager is your go-to for everything related to your campaigns. They’ll provide regular updates, detailed reports, and actionable insights to keep you informed on performance and progress. Our reports aren’t just about numbers—they’re about telling the story of your campaign, showing what’s working, where we can improve, and how we’re driving you closer to your goals.

We use a robust suite of industry-leading tools to ensure your campaigns are top-notch. From SEMrush for comprehensive SEO and competitive analysis, Screaming Frog for technical SEO audits, Google Analytics and Google Ads for data-driven insights, to social media management tools like Hootsuite, and advanced CRM integrations like HubSpot and Salesforce. Our tech stack is constantly evolving to leverage the best in the business.

We dive deep into your brand’s tone of voice, audience, and market to craft content that truly resonates. Our content writer collaborates closely with you to ensure we capture your message accurately and compellingly. We back our creativity with data, using insights and research to guide our content strategies, ensuring every piece we produce is not just engaging but also optimised for performance.

No, we don’t offer guarantees because marketing is not a one-size-fits-all process. Every campaign is influenced by numerous factors, from market competition to consumer behaviour. However, what we do guarantee is our unwavering commitment to your success. We invest our time, expertise, and resources to ensure we’re always driving towards your goals with the best possible strategy.

…Don’t just take our word for it

Want to Visit Catalyst? Platform 9, Church Road, Hove, BN3 2AF

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